Realizing Multiple Goals in Conversation

Balance task, relationship, and identity—in every conversation.

Course 6 sessions The Collaborator's Skillset

Train to uncover and manage the three goals hidden in every exchange.

Course Overview

Every conversation carries three hidden goals: get something done, build the relationship, and express identity. Practice the skills to uncover and balance all three—yours and theirs—so your conversations are effective and meaningful. Drill until this awareness becomes automatic.

Objectives:

  • Recognize the three types of goals present in every conversation
  • Balance effectiveness with empathy to create meaningful dialogue
  • Communicate with awareness of both your goals and others’ needs

Curriculum (Measurable skills):

  1. The ability to clearly articulate your own relationship, task, and identity goals for a conversation
  2. The ability to accurately articulate your partner’s goals in conversation