Balance “Task, Relational, and Identity Goals” to optimize conversation outcomes.
Course 6 sessions The Collaborators Toolkit
In this course, you learn how to balance “Task, Relational, and Identity Goals” to optimize conversation outcomes.
Course Overview
Every conversation carries three hidden goals: to get something done, build the relationship, and express identity. This course gives you the tools to uncover and balance all three—yours and theirs—so your conversations are not only effective, but meaningful. You’ll walk away equipped to communicate with empathy, purpose, and strategy.
Objectives:
Recognize the three types of goals present in every conversation
Balance effectiveness with empathy to create meaningful dialogue
Communicate with awareness of both your goals and others’ needs
Curriculum (Measurable skills):
The ability to clearly articulate your own relationship, task, and identity goals for a conversation
The ability to accurately articulate your partner’s goals in conversation
