Refund Policy | The Communication Gym

1. Overview

At The Communication Gym, we are committed to your satisfaction. This policy explains when refunds may be granted for purchases made through our Services.

2. Subscription Cancellations

You may cancel your subscription at any time by emailing billing@thecommunicationgym.com.

Upon cancellation, you retain access until the end of your current billing period. No future charges will be made. Unused portions of the current billing period are not refunded.

3. Refund Eligibility

90-Day Money-Back Guarantee

We offer a 100% money-back guarantee on our AI coaching subscriptions. If you do the required work for 90 days and still want a refund, we will return 100% of your money without question.

Additional Refund Circumstances

Refunds may also be granted for:

Technical issues preventing access to services
Duplicate or erroneous charges
Service not delivered as described

4. Non-Refundable Items

The following are non-refundable and are not covered by the 90-Day Money-Back Guarantee:

Human coaching sessions — all completed human coaching sessions are non-refundable
DISC assessments — non-refundable once accessed or completed
Downloaded digital materials
Administrative or processing fees

5. How to Request a Refund

To request a refund, email billing@thecommunicationgym.com with:

Your account email
Order number or transaction ID
Reason for the request

We will respond within 5 business days. Approved refunds are processed to the original payment method within 5-10 business days.

6. Contact

Billing questions: billing@thecommunicationgym.com